Operations & Administration (Control)
Switch, book, support.
The entire admin back end: switch every feature on and off per tenant, book modules, accounts and permissions, costs and usage, data protection, audit, interfaces, support — every page of the administration is described here. Plus the handbook itself, the glossary and the public knowledge section.
For
Status
31 of 31 entries
- Operations & Administration (Control)in depthFeature catalogue: switch every feature per tenantEvery feature of the platform can be switched on and off for all customers or for a single customer — off means: not there, not just greyed out.Operator
- Operations & Administration (Control)in depthModules & pricesPer customer a package of bookable modules with prices — booking sets the switches of the feature catalogue, dependencies are booked along, every change is in the history.OperatorAdministration
- Operations & Administration (Control)in depthDemo mode (button “Features”)For a demonstration the operator hides features only in their own browser — without changing anything in a customer's settings.Operator
- Operations & Administration (Control)in depthTenants & brandCreate new customers with their own address, their own corporate design and their own modules — one platform, many organisations, strictly separated data.OperatorAdministration
- Operations & Administration (Control)in depthCosts, usage & controllingMonthly costs and revenue, usage per student and customer, the derivation of the rendering costs and the controlling cockpit with the state of the university.Operator
- Operations & Administration (Control)in depthIT control centreThe operational view in real time: database, avatar machines, render pipeline, live avatar and services — refreshed every five seconds, with status in colour, word and symbol.Operator
- Operations & Administration (Control)in depthAccounts, roles & permissionsCreate real administration accounts and define in a matrix which university function may open which surface — with a visible difference between default and deliberate decision.Operator
- Operations & Administration (Control)in depthSeats per customerHow many seats a customer has agreed and occupied, who is invited, what is free — and what that means in the current month. Deliberately without names.Operator
- Operations & Administration (Control)in depthSign-in via your own university (SSO)Assign email domains to a customer — new accounts then automatically land with the right tenant; with a stored sign-in system, members sign in via their university.Operator
- Operations & Administration (Control)in depthData protection: deletion calendar, dry run and reportDeletion requests, their records and the data held back because of retention obligations — with a deletion calendar, a dry run beforehand and a regular report to the data protection officer.AdministrationOperator
- Operations & Administration (Control)in depthSupportReport questions and problems, answers in your own history; for the team a queue of all requests — and for the provider only the cases a customer explicitly releases.StudentsTeaching staffAdministrationOperator
- Operations & Administration (Control)in depthTour switchAn entry page with two views of the same university: studies and administration — from there straight into the respective area.Operator
- Operations & Administration (Control)in depthChange log and regulatory watch“What's new?” publicly — plus a log of which official sources are monitored, when they were last checked and which content was adjusted afterwards.OperatorAdministration
- Operations & Administration (Control)in depthQuality and transparency pageThe public page on which the institution shows how it safeguards course content: seven checking layers, live figures of the last 30 days and a correction promise.OperatorAdministration
- Operations & Administration (Control)in depthInterfaces to other learning systemsOther learning systems launch courses of this platform, third-party content runs here; plus keys for the platform's own programming interface and webhooks that notify other systems.OperatorAdministration
- Operations & Administration (Control)in depthThis handbookThe handbook to all features — searchable, filterable by role, area and status, with click paths, QR codes for trying things out, deep links and a print view.StudentsTeaching staffAdministrationOperator
- Operations & Administration (Control)in depthGlossary and “What's new”The platform's terms explained in plain words, with other words for the same thing and a reference to the matching entry — plus the latest new features.StudentsTeaching staffAdministrationOperator
- Operations & Administration (Control)in depthKnowledge section “Knowledge”Public articles on learning platforms, course creation, further education, regulation and credentials — every question answered briefly first, then in depth, with sources and date, in German and English.OperatorAdministrationTeaching staffStudents
- Operations & Administration (Control)in depthMaike, the conciergeMaike answers spoken questions about Universe's features and offering from this handbook, flies to the matching section and shows it — or takes you on a short tour.StudentsTeaching staffAdministrationOperator
- Operations & Administration (Control)in depthAdministration: overview, bar and toolsThe home page of the admin back end with tiles, the bar of all administration pages and the tools overview with running counts of open items.OperatorAdministration
- Operations & Administration (Control)in depthAssignment of administration surfacesWho owns which administration page — the customer or the provider? With a reason, with the gap and with entries without a page.Operator
- Operations & Administration (Control)in depthIT administration & access rightsAll accounts with the three access rights that can really be set: role, teaching authorisation and organisation — plus the applicable rules on which role sees which surfaces.Operator
- Operations & Administration (Control)in depthTest students and your own test coursesCreate throwaway students with a real sign-in, move through the platform as them and delete them again — and enrol yourself in any course for testing.Operator
- Operations & Administration (Control)in depthAbuse and network addressesWho costs the most today? Usage per network address against the daily limits, set and lift blocks — only checksums are stored, never real network addresses.Operator
- Operations & Administration (Control)in depthAccess codes and voucher healthCodes with which someone enrols in a course without payment — with a maximum number of redemptions and a sending link; plus a list of stuck enrolments that can be redeemed afterwards at the push of a button.Operator
- Operations & Administration (Control)in depthEnquiries from the websiteWhat comes in via the website's contact form — universities, academies, companies — in one place, with contact, interest and message.Operator
- Operations & Administration (Control)in depthAudit log and audit evidence bundleWho did what when in an organisation's administration — and a package with all records for an auditor, as one file with a checksum per file.AdministrationOperator
- Operations & Administration (Control)in depthPronunciation of the avatar voiceCorrect terms the voice mispronounces without a program change — word-exact, case-sensitive, each entry can be switched on and off.Operator
- Operations & Administration (Control)in depthContent quality, quality reports and errataDeviations between course content and the current legal situation with deadlines by severity, users' error reports on slides and the error triage from preview and player.Operator
- Operations & Administration (Control)in depthHanding over course packagesExport a finished course as a file from one installation and import it into another — with a checksum, customer assignment and approval before it becomes visible.Operator
- Operations & Administration (Control)in depthLaunch health and diagnosticsA checklist of whether the installation is ready to launch — red blockers, yellow warnings, a real test of email delivery — and the diagnostics page with tools and live status.Operator