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Operations & Administration (Control)

IT control centre

liveForOperator

The operational view in real time: database, avatar machines, render pipeline, live avatar and services — refreshed every five seconds, with status in colour, word and symbol.

Why#

When something goes wrong, the operator should see at a glance where — before a customer calls. And the support team should keep an eye on all tenants at once.

How it works#

Click pathAdministrationControl centre

  1. 1Open “Control centre” in the administration's bar (address /admin/leitstand; operator only).
  2. 2At the top four tiles: database, avatar engine, render pipeline, live avatar — each with status and the reason in words (Fig. 1).
    Fig. 1 The four tiles: database, avatar engine, render pipeline and live avatar, each with status and reason.
    The four tiles: database, avatar engine, render pipeline and live avatar, each with status and reason.

    Fig. 1 The four tiles: database, avatar engine, render pipeline and live avatar, each with status and reason.

  3. 3“Tenants · overall view”: one tile per customer; a click opens that customer's view in their brand, with only their data.
  4. 4Render pipeline: gauges for finished renders, database latency, active jobs and new jobs in 24 hours; running jobs with “running since”; per course the status of pre-production (Fig. 2).
    Fig. 2 The render pipeline with gauges and the jobs of the last 24 hours.
    The render pipeline with gauges and the jobs of the last 24 hours.

    Fig. 2 The render pipeline with gauges and the jobs of the last 24 hours.

  5. 5At the bottom “Services” and usage as a counter: “Total since day 1” and “This month · billing”, plus the usage per course.

Settings and switches#

No switch of its own in the feature catalogue — the feature belongs to its surroundings.

Two views#

  • Provider's overall view — all tenants, every five seconds; intended for a round-the-clock support team.
  • Tenant view — after a click on a customer: only their data, in the customer's corporate design.

The states#

  • Database — critical if it does not respond; warning from 800 ms response time.
  • Render pipeline — critical if it cannot be read; warning as soon as a video has failed.
  • Avatar engine — warning while the machine is running but the renderer is not yet ready.
  • Services — OK if a service is set up; off if its access is missing.
  • Live avatar — currently set to off, with the note that this stage is not yet connected.

Who may do what#

Only the operator. The control centre reads, it switches nothing.

Tips#

  • The status is never shown by colour alone: every tile carries colour, word and symbol — OK ●, warning ▲, critical ■, off ○, unknown ?.
  • The signals come from real measurements, not from a default; an “unknown” means that a measurement did not respond.

Related features#